Return Policy

The scope of returns and refunds for all products is outlined below. All returns and refunds for our products will adhere to the following terms and conditions.

If you receive a wrong item, a damaged product, or one with a manufacturing defect, we’re here to help! We will replace your product as soon as possible, but please make sure to:

• Make a video while receiving the product from the courier partner, showing all sides of sealed package and the product label clearly and the product opening process.

This video is mandatory for processing any replacement or refund request. If the same product is not available in stock, we will issue a full refund instead.

Refund Policy

If you are not satisfied with the product or simply don’t like it, you can request a return within 7 days of delivery. Please ensure the product is in its original condition or without any used mark on product or no wire cutting, including the box and all accessories.

• Customers are required to ship the product back at their own expense. Shipping charges are non-refundable.
• Once we receive the product, it will go through a quality check (QC) process.
• If the product is damaged or any items are missing, the refund may be partially processed or declined based on the QC outcome.
• After successful QC clearance, your refund will be initiated and credited to your account within 4–7 working days.

·         Note: For all return or refund requests, it is mandatory to record a video while receiving the product from the courier partner, clearly showing all sides of the package and the product opening process.